At a small software company you can’t afford customers that chew up support time with questions that you have already answered on your website, damage your reputation on Twitter, forums and review sites, or call you up at 5 A.M. on a Sunday.
We all have our fair share of crazy customers. But after you waste hours and dollars on the first one, you realize spotting such people early on is crucial.
You can tell if a customer is potentially crazy the first few times they contact you. Just watch out for the red flags. Here are my top 5: